Our Clients

We work directly with a wide variety of public and private organisations

We also work with agencies and research firms – they bring us in to provide specialist usability, customer insight and user centred design services

Sheffield City Council's case study

User-centred design for the Sheffield City Council website

British Library case study

Improving search experience and content usability at the British Library

"Working with Bunnyfoot is always a pleasure. Their consultants brought a wealth of knowledge and were flexible in tailoring their approach. Our app needed to work in the specific palace environment. Bunnyfoot understood and provided user insights which helped to shape the app development."

Laura McAllister, Product Owner
Historic Royal Palaces

"Our experience at Bunnyfoot was filled with nothing but uncompromised professionalism. Their team made themselves available around the clock to make sure our testing experience was second to none."

Jason Tiefenauer,
Principal Product Design Engineer

Bimco case study

Full user centred design for the world's largest international shipping association

Historical Royal Palaces case study

Identified and refined key user models to boost UK-based audience attendance

Kew Gardens case study

Enhancing the Internet of Things (IoT) service at Kew Gardens to give visitors the full immersive experience.

Atos case study

UX lab design, building and consultancy for the new Atos research centre

"Bunnyfoot have helped us challenge the way we do business online by understanding how and why our customers want to access our services. Their outputs have been to the highest standard and will help us continue with our digital journey for years to come."

Martin Riggall, Head of Digital Services
Sheffield City Council

"User centred design is like working off blueprints with an architect – it's much easier to move a door while you are in the design phase than after the place is built!"

Jamie Seedhouse, Web Development Manager

UK Parliment case study

Extensive research project defining UK Parliament site users

Computacenter case study

50% shift from contact centres to online within weeks of launch, beating the target

Hotels.com case study

Bunnyfoot carried out ethnographic research with six travellers through Heathrow and Gatwick airports, from their travel to the airport until their eventual boarding of the plane.

Marie Curie case study

20% increase in traffic through Agile UX and design

"Involving customers in the design of our site will ensure we meet their exacting requirements. Performing in-depth international testing will help us deliver experiences tailored to some of the key markets we operate in"

Paul Knutton, Online Project Manager

"Bunnyfoot helped us scope, refine and build our Customer Experience research centre.

We’re really pleased with the work they did in designing and kitting out the space."

Ronnie Turner, Customer Centric Designer

HFEA case study

Bounce rate decreased from 57.1% to 45.9%, online booking conversion increased by 38.5%

BBC case study

Subtitles for an accessible and usable standard media player

easyJet case study

A product redesign which mirrors customers' real life experience of the departures and arrival board on an online platform

Oxfam case study

37% increase in conversion rate on the landing page

"Your support and insights have been very much appreciated by the team here, and core to ensuring the design of our new website is centred on our users. It's been great working with you"

Fiona Sinclair, Digital Vision Project Manager
The National Archives

"Bunnyfoot draw on their indepth knowledge of customers and our sector to challenge us with better solutions. Their style mirrors our own – can do, delivery focused and not a Frappuccino in sight!"

James Millet, Head of Digital

HFEA case study

Exit rate reduced from 45% to 21%, Bounce rate reduced from 32% to 28%

Boden case study

Checkout prototype redesign 59% quicker, 6 times fewer abandonments, preferred by 80% of customers (remote testing)

Screwfix case study

Our process for Screwfix's collection and delivery service outperforms every major competitor and now accounts for 40% of their orders

Siemens case study

Card sorting and user testing with different departments across the globe to inform immediate changes to the intranet

"We work with Bunnyfoot because they provide an additional layer of insight into the way our customers interact with our site"

John Goodall, Online Creative & Usability Manager
RM Education


114% rise in mobile traffic and 43% rise in tablet traffic

LOCOG (London Organising Committee of the Olympic and Paralympic Games) case study

4.73 billion page views.
Official usability supplier for London 2012

HFEA case study

100% increase in visits and positive feedback from patients and patient support groups in the first year since launch

Hotels.com case study

Multi-variant testing on a selection of design prototypes

Kaleidoscope case study

Designing for a specialist audience: full report of issues and resolutions to inform future redesign

Virgin Holidays case study

90% increase in conversions followed by a sustained 140% increase

More of our clients

  • 3M
  • Accenture
  • AIG
  • ATOS
  • B&Q
  • Bank of England
  • BBC
  • Big Pink
  • Boden
  • Bovis Homes
  • Brewin Dolphin
  • Britta
  • Cambridge International Examinations
  • Capita
  • Chatham House - The Royal Institute of International Affairs
  • Conde Nast Publications Ltd.
  • Cotswold Outdoor
  • Danone Nutricia Ltd
  • Department for Workplace & Pensions
  • DFDS
  • E consultancy
  • eBay
  • Eli Lilly & Company
  • Experian
  • Fidelity UK
  • Financial Ombudsman Service
  • Flybe
  • French Connection
  • Government Digital Service
  • Hackett
  • Heathrow
  • Historic Royal Palaces
  • Houses of Parliament
  • ICO
  • Investec
  • Isbank Turkey
  • John Lewis
  • Lawn Tennis Association
  • M and M Direct
  • Maplin
  • Marks and Spencer
  • Mitchells and Butlers
  • National Audit Office
  • National Fraud Authority
  • Nectar
  • New Look
  • Oglivy
  • Pepsico
  • Platts
  • Printed.com
  • R/GA London
  • RM education
  • Royal Academy of Arts
  • Royal Caribbean (RCCL)
  • Royal Veterinary College
  • Sainsbury's
  • Screwfix
  • Sheffield City Council
  • Siemens
  • Sky Bet
  • Sony
  • Southeastern Railway
  • Swiftcover
  • TalkTalk
  • The AA
  • The FA
  • The Health Foundation
  • The National Archives
  • The RAC
  • Tokyo Digital
  • UBM Aviation
  • University of Birmingham
  • Virgin Media
  • Visit London
  • Waitrose
  • Yell.com
  • AAT
  • Accor Hotels
  • Arsenal
  • AXS.COM/AEG Digital
  • Badoo
  • Barbour
  • BGL Group (Comparethemarket.com)
  • Bimco
  • Boots UK
  • BoyleSports
  • British Film Institute
  • BT Group plc
  • Channel 4
  • ComputaCenter
  • Confused.com
  • Crowdcube
  • DC Thomson Group
  • Derbyshire County Council
  • Disney
  • easyJet
  • EDF Energy
  • English Heritage
  • Fat Face
  • Financial Conduct Authority
  • Find My Past
  • Forevermark
  • GO Outdoors
  • Great Rail Journeys
  • Hastings Direct
  • Hiscox
  • Honeywell
  • HSBC
  • IGD.com
  • Irish Department of Communications
  • Jaguar Land Rover
  • Johnson and Johnson
  • London 2012 Olympics
  • M&C Saatchi
  • Marie Curie Cancer Care
  • Microsoft
  • MRS (The Market Research Society)
  • National Express
  • Nationwide
  • NEST
  • NHS
  • Oxfam
  • Plantronics
  • Plusnet
  • PWC
  • Razorfish
  • RNIB
  • Royal Botanical Gardens Kew
  • Royal Mail Group
  • Safefood
  • Scottish and Southern Energy
  • Scrippsnetwork
  • Sheffield Hallam University
  • Sky
  • Slimming World
  • Southbank Centre
  • Sport England
  • Syngenta Crop Protection AG
  • Tesco
  • The Brooklyn Brothers
  • The Football League
  • The Money Advice Service
  • The Natural History Museum
  • The Stationery Office
  • Turkiye Bankasi
  • UEFA
  • University of Surrey
  • VISA
  • Vodafone
  • Westfield Health
  • YouView

Selection this quarter

  • AAT
  • ATOS
  • Boden
  • Bovis Homes
  • ComputaCenter
  • easyJet
  • EDF Energy
  • Eli Lilly & Company
  • Experian
  • Flybe
  • Great Rail Journeys
  • Hackett
  • Houses of Parliament
  • Sainsbury's
  • Janet
  • Marie Curie
  • Methven
  • Microsoft
  • Mitchells and Butlers
  • Nationwide
  • NS&I
  • Partners Andrews Aldridge
  • PWC
  • Royal Botanical Gardens Kew
  • Royal Mail Group
  • S8080 Digital Media
  • Scroll LLP
  • Sheffield City Council
  • Sky
  • Sony Computer Entertainment Europe
  • Southbank Centre
  • Sport England
  • Syngenta Crop Protection AG
  • Tesco.com
  • The FA
  • Ukash
  • Vodafone
  • Vodafone Group Services
  • WANDisco
  • World Gold Council
  • Xpress Money Services Ltd.

Read enough? Get in touch...

Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.